Privacy Policy
Last updated: July 2026
RJ Photo Management (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information with care and respect.
This Privacy Policy explains how we collect, use, store and disclose personal information when you engage our services, visit our website or contact us.
1. Who We Are
RJ Photo Management provides professional photo preservation services, including photo scanning, photo restoration, printed photo organisation, children’s art books and other memory preservation services.
If you have any questions about this Privacy Policy, please contact:
RJ Photo Management
Phone: 0414 629 031
Email: robyn@rjphotomanagement.com.au
Website: www.rjphotomanagement.com.au
2. Information We Collect
Depending on the services you request, we may collect:
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Your name
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Postal address
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Email address
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Phone number
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Information relating to your project
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Photographs, albums and other materials you provide
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Digital image files created during your project
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Payment and invoicing information
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Communications between you and RJ Photo Management
When you use our website, limited technical information such as your IP address, browser type and pages visited may also be collected through website analytics.
3. Why We Collect Your Information
We collect personal information so we can:
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Respond to enquiries
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Prepare quotations and proposals
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Deliver requested services
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Communicate during your project
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Process payments
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Deliver completed work
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Improve our website and services
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Meet legal and business record-keeping obligations
We only collect information that is reasonably necessary for these purposes.
4. Your Photographs
Family photographs are often deeply personal and irreplaceable.
RJ Photo Management treats all photographs, albums and digital files as strictly confidential.
Your photographs will never be displayed on our website, social media or used for marketing purposes without your written permission.
From time to time, clients may choose to provide written permission for RJ Photo Management to share before-and-after restorations or selected photographs for educational or promotional purposes. Providing this permission is entirely voluntary and may be withdrawn at any time before publication.
5. Storage and Security
Reasonable steps are taken to protect personal information and client materials from unauthorised access, loss or misuse.
Information may be stored securely using:
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Password-protected computers
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Encrypted external storage devices
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Secure cloud storage services used for file delivery
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Locked storage for physical photographs and albums while projects are in progress
Only information reasonably required to complete your project or meet legal and business obligations is retained.
6. Digital File Retention
Completed digital files are generally retained for approximately 30 days following delivery to assist with quality assurance or replacement downloads if required.
After this period, files may be permanently deleted.
Clients are responsible for maintaining their own backups once files have been delivered.
7. Sharing Information
RJ Photo Management does not sell, rent or trade personal information.
Personal information will only be shared:
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where required to complete your project (such as secure file delivery services);
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where required by law; or
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with your consent.
8. Cloud Storage and File Delivery
Digital files may be delivered using secure cloud storage services such as Google Drive.
Where cloud-based file delivery is used, those services operate under their own privacy and security policies.
Clients are encouraged to download their completed files promptly and maintain their own backups following delivery.
9. Website Forms, Cookies and Analytics
Our website is hosted using HubSpot.
Information submitted through website contact forms may be securely stored within the HubSpot platform to allow RJ Photo Management to respond to enquiries, manage client communications and deliver requested services.
Our website may also use cookies and website analytics to understand how visitors use the website and to improve the user experience.
These technologies do not generally identify you personally.
You can manage cookies through your web browser settings.
10. Access and Correction
You may request access to the personal information RJ Photo Management holds about you.
If any information is inaccurate, incomplete or out of date, you may request that it be corrected.
11. Third-Party Websites
Our website may contain links to third-party websites.
RJ Photo Management is not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.
12. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in our services, legal obligations or business practices.
The most current version will always be available on our website.
13. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
RJ Photo Management
Phone: 0414 629 031
Email: robyn@rjphotomanagement.com.au
Website: www.rjphotomanagement.com.au